FAQs

Shopping Information

Shipping is made using the Portuguese postal service (CTT) and other currier companies.

All of our packages/parcels are registered, but unfortunately the international tracking offered by CTT is limited. Umbarraum is unable to provide tracking numbers for National and international packages for all packages/parcels.

Shipping Fees

Shipping charges are based on the number of items purchased, the total weight of the package and shipping to location. You will be made aware of shipping costs after entering full shipping address and clicking the Next button to complete the purchase. This will provide you with shipping costs before finalizing and processing the payment.
In case of return (wrong address or personal reasons), exchanges, items not received / unclaimed, shipping and handling fees are not refundable.

Delivery Times

Your location/delivery address and shipping method will have an impact on the delivery time. In addition to the time required for processing, which can vary from 24 to 72 hours.
Portugal usually takes between 1 to 2 business days;
Europe usually takes between 3 to 7 working days;
Rest of the world usually takes between 5 to 15 business days.
For orders outside the European Union, there may be additional costs or import fees that are unable to predict, as it depends on the country of destination and is determined on arrival. These fees or taxes, and subsequent delivery delays, are the sole responsibility of the customer.

Payment Information

On the website www.umbarraum.com; umbarraum offers the user the following payment methods 1. easypay – payment institution a. Visa, MasterCard or American Express b. ATM reference c. MBway To guarantee your payment, we work with easypay . With this system, your payment is made directly on easypay secure servers. Your card number will never be communicated to us. The payment server integrates ne w security standards developed by SSL (Secure Socket Layer) and international Visa plus Protocol SSLMasterCard networks. For further details please visit: https://www.easypay.pt/en 2. Bank transfer 3. Paypal If you have a Paypal account, you can plac e your order in a few clicks, without providing your credit card details.

Orders and Returns

Return Policy

If, for any personal reason, you wish to return or exchange your product received, please inform us within 15 days of the package delivery date.

Goods must not be used and must remain in their original packaging (retractable packaging). The shipping costs of delivery and return of goods are not refundable.

All returns/exchanges must be authorized by us; you’ll need to contact us before proceeding with the return. You will receive return/exchange instructions.

If the product is defected or damaged, returns will need to be made within 48 hours after delivery.

We, umbarraum, are not responsible for the loss, damage or delay of packages being returned/exchanged and we suggest that you use an insured shipping service that provides a tracking number.

RETURN PROCESS

To return a product just follow these simple steps:

1. Contact us by email – geral@umbarraum.com. . Email must contain your full name, address and order number.

2. All items must be packed in their original packaging with your invoice. Make sure that the packaging is secure for safe transportation. This is to avoid any potential transportation damage.

3. To be sent to:

UMBARRAUM

Urbanization Santa Isabel

Lot 11, store A

3040-092 Coimbra

PORTUGAL

+351 918 364 797 _ A / C Daniel Mendes

4. We are not responsible for lost returned orders. Therefore, we recommend you to obtain a registration/proof of shipment and insurance.

5. Once received, we will inspect the goods and within 2 working days, if the condition meets our requirements (which are: new, unused, in the original packaging and with the original invoice), the refund will be made within 5 working days. We will send you an email confirming your exchange/refund.

6. Please note that the return shipping costs will be covered by you.

Complaints policy

Exchanges and/or returns of umbarraum products comply with European Union regulations.

Alternative resolution of consumer disputes

Under Law No. 144/2015, the consumer can use an Alternative Dispute Resolution Entity, in this case:

CACRC – Center for Arbitration of Conflicts in the Region of Coimbra

www.centrodearbitragemdecoimbra.com

Privacy Policy

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Privacy Policy

The processing of your data is done in compliance with the legislation of: protection of personal data. These, subject to computer processing, will appear in the UMBARRAUM database (s) and are intended for the registration and presentation of other products and services, as well as institutional information all provided by umbarraum.

It is optional to provide your data. The right of access, rectification and cancellation of any data that directly concerns you, personally or in writing, is directly guaranteed to the address on the home page of this website, under the terms of the law.

Legal Notice

To the fullest extent permitted by law, Umbarraum will not be liable for any type of representation or any implied warranty, condition or other term, or any duty under ordinary law, or under the express terms of the contract, for the loss of any damages indirect, special or consequential or damage (whether due to loss of profits or otherwise), costs, expenses or other credits for compensation of any kind (caused by negligence on the part of Umbarraum) arising from the direct use of the website. The supply of products or resale of them may not exceed the price of the products, except in the cases expressly provided for in these conditions. This situation does not affect your statutory rights.

If there is any delay related to the delivery or there is a failure in this process that is greater than us, we will not be responsible for this situation. This does not affect your statutory rights.

Copyright and Trademark

The contents of the pages (including drawings, designs, logos, photographs, texts and other material) are a registered trademark of Umbarraum. All rights are reserved. Copying, modifying, distributing, reproducing, incorporating part or all of the material available on this website is expressly prohibited with the exception of copying, printing or downloading some parts of the material from the Umbarraum website for later use of this website